Q: When will the new products (Base and Plus) be available for me?
A: You will have access to the new products based on your billing period, once your billing period ends, you will receive an email confirming the new products are available for you.
Q: Is there a discount for photographers, appraisers, or realtors?
A: No, the price is the same for all customers.
Q: Is there a discount based on the volume, for example at least 100 scans/month?
A: Please, book a meeting with our sales team, they will be able to assist you.
Q: Can an order’s type be changed (base to plus or the opposite) after the order has been placed?
A: No, you can only select the order’s type before you send the order, after you have sent it, you cannot change the type.
Q: Can an order’s SLA be changed (normal to rush/express or the opposite) after the order has been placed?
A: No, you can only select the order’s SLA before you send the order, after you have sent it, you cannot change the SLA.
Q: What does the 6-hour Target Delivery mean?
A: This means that you will have the option to pay an extra fee to get your order delivered within 6 hours.
*99% of our orders will be delivered within 6 hours.
Note: The 6-hour delivery does not apply if:
– The total area exceeds 10 000 sq ft
– The user didn’t follow the best scanning techniques.
